Barnes & Noble CEO Looks Into Ending Traditional Return Policy

Steve Riggio, CEO of Barnes and Noble, stated today during BN’s first quarter conference call that Barnes and Noble is open to alternative solutions to deal with unsold books. Currently mass markets are stripped and thrown away with the covers being sent back to the publisher for credit. I’m not sure how trade and hardcover book returns are managed. Riggio says that the current return policy is expensive and that a new solution could be obtained in a year or so.

I think its important to note that Riggio is not advocating the end of returns as the Publishers’ Weekly title might suggest but an end to the traditional practice.

Via PW.

JaneJane is a long time romance reader whose passion is, you guessed it, reading. Jane also does not like to talk about herself in the third person, but apparently this is the way that this biography thing works (although in a true biography, someone else would be writing this blurb). Anyway, currently Jane loves urban fantasy authors Patricia Briggs and Ilona Andrews. She's really excited about this year's crop of historicals including Joanna Bourne's The Spymaster's Lady and Sherry Thomas' Private Arrangements and the upcoming Loretta Chase Her Scandalous Ways. She's looking for a good contemporary author. Email her with a recommendation! Email this author | All posts by Jane

5 comments to “Barnes & Noble CEO Looks Into Ending Traditional Return Policy”

  1. 1

    Trade-sized books are returned in saleable to the publisher, which is why many e-publishers go that route.

    No idea about hardcovers. Although, I do see hardcovers deeply discounted (~75%) at bookstores after the mass market paperbacks come out.

  2. 2

    Both trade and hardcover are boxed up and returned to the publisher, that is if the bookseller doesn’t want to put them on a sale table and save themselves the postage.

  3. 3

    I worked at B.Dalton/Barnes & Noble for a number of years before becoming a librarian. When I worked there, most trade & hardcover books, as well as other merchandise was shipped back to the publisher and/or to the B&N warehouse. Paperback books, most calendars, and magazines were “stripped” and covers sent to publishers.

  4. 4

    When I was working at bookstores, it just takes a LONG time to check the entire store and pull copies as needed. One of the store I worked for gave us a scanner and we had to scan every title and return the ones we had too many of.

    Very time-consuming.

  5. 5

    Books returned to the publisher are usually sold by the pallet as remainders or hurts. They are usually marked in some way so they won’t be purchased and then returned to a bookstore for full credit. Many Outlet Malls have bookstores that only deal in remainders and hurts at very deep discount. I always wondered how much the author would be paid when a book is sold this way. I used to buy from Hamilton Books and there was one place online that I used to have send me huge boxes of hardbacks–I believe they thought I was a bookstore!

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