Comments on: Ebookwise Conversion Issues

By: Dennis

Dennis — Mon, 08 Sep 2008 18:57:02 +0000

I recently purchased an eBookwise 1150 eBook Device.
I followed all of the instructions. I have installed the USB driver and have received my User ID and Password. I have registered with eBookwise. However, when I attempt to order eBooks through the Bookstore of my Device, I spin around in circles.
When I press “bookstore”, I am forwarded to the Customer Support in my Device. There are three(3) choices – “register”, “bookshelf” and “learn more”. “Bookshelf” is only good when I actually purchase an eBook. “Learn More” is the history of the inventor. When I press “register”, I am prompted to fill out a Registration form with a “continue” button. When I first pressed “continue”, I was given a User ID and a Password, with another “continue” button. Here’s where it gets complicated. When I press “continue”, I get a message saying “Communicating with eBook Network” and get sent back to Customer Support.
I have telephoned Customer Support and sent them an e-mail – awaiting there reply. In the meantime, can anybody out there help me? Has anyone else had the same problem, or am I simply missing something very obvious?

By: Miki

Miki — Sun, 24 Aug 2008 04:50:22 +0000

Hi, Polly! I don’t use eBook Librarian, so I’m not sure about using it to send books to the reader (I just use a SmartCard reader attached to my computer, copy books like copying any other file on my computer, then insert the SmartCard in my reader).

Anyway, your problem might be that you’re trying to put .rb files on the eBookwise, which reads .imp files (Half-VGA IMP, if you’re looking at Fictionwise). The .rb format is for earlier incarnations of the ETI-2 (Gemstar, Rocketbook).

Can you redownload the books in the .imp format, or are they all you have? I believe there’s a converter available, but I’d have to go look. (I think it’s available on ETI’s website, actually, but again, since I don’t have the earlier versions of the eBookwise, I’ve not looked into it in any detail).

By: Polly

Polly — Sun, 24 Aug 2008 03:06:04 +0000

Ok, I am only slightly more computer literate than a rock. I bought the ebookwise ETI-2. It took 4 days to get the USB to work. I have not been able to get ebook Librarian to send non ebookwise downlds ( I find their selection paltry) in rb. to my reader/device. I do not see a selection in “Library” to export to reader. yeah I dnld the gemster usb. No luck there.
The biggest let down has been the LACK of customer support. I wouldn’t reccomend this to anyone who didn’t have a much higher understanding of computers than myself.
I have since thrown in the towel, broke down and ordered a Kindle. At least I know I will get some sort of support from amazon.
Any hints for info reguarding the poxy ETI-2 and transering content beside what is contained on the Library “about” page will be useful in at least finding out what I was doing wrong.
Thanks for any help or just letting me vent.

By: Gwen

Gwen — Tue, 13 May 2008 17:03:38 +0000

TREMENDOUSLY helpful, Jane! Thanks!

By: MB (Leah)

MB (Leah) — Mon, 12 May 2008 14:41:05 +0000

Cynthia- If you want to change the font, you don’t need to do a shortcut. After opening a book, tap the upper left button (the pic of a book with an arc and dot) and in the top box there is the font change button. Just tap on that and it will change the font. There are only two font sizes so you are stuck with those only.

By: Cynthia

Cynthia — Mon, 12 May 2008 05:46:37 +0000

I just bought an Ebookwise Reader and would like to change the font size so I can read without my glasses. I tried to make change font my shortcut and tried to change settings and neither worked. I know I’m doing something wrong or missing a step. Could you please help? Thank you.

By: Robert Saunders

Robert Saunders — Thu, 01 May 2008 15:37:37 +0000

The eBookwise Reader (ETI2) may not pickup your IP address automatically, but you can use the eBookwise Librarian to find out your IP address without using ipconfig.

Just click “About” on the right hand side of the Librarian interface, and the dialog box that appears will display your IP address at the bottom.

By: MB (Leah)

MB (Leah) — Thu, 01 May 2008 13:28:31 +0000

Robert- About proxy settings— When I first got the eBookwise I downloaded some books from from Fictionwise. Then I got Librarian and uploaded some books from it. But when I went to download again from Fictionwise, it kept saying the reader couldn’t connect. I finally figured out, no thanks to tech help who when they did respond gave a completely inappropriate answer, that you have to delete the proxy settings to connect to eBook or Fictionwise. Then to use Librarian again you need to retype the proxy settings in again.

It’s also a bit of a pain about the IP address. The eBookwise doesn’t automatically pick up your IP address and since I’m using wireless at home, sometimes the IP changes if DH gets online before me. So I always have to do an IP config to find my IP address and change the proxy settings every time I want to use Librarian.

I don’t know if everyone has that problem, but I thought I’d mention it here just in case. Maybe there is an easier way, but the answer that tech help gave me didn’t have anything to do with my problem, so I don’t know.

By: Robert Saunders

Robert Saunders — Thu, 01 May 2008 05:20:30 +0000

Uninstalling eBookwise Librarian, and then reinstalling with the (right click) “Run As Administrator” option did the trick. As an extra measure I also went into the installation folder (C:eBookwise Librarian) and set the two .exes to “Run as Administrator” as well. (Right click the .exe files >> Properties >> Compatibility >> Win XP SP2 and Run As Administrator).

Thanks, MB (Leah)! I’m able to convert and upload now, no problems.

(I also turned off the proxy settings in the reader, too.)

By: MB (Leah)

MB (Leah) — Wed, 30 Apr 2008 22:57:53 +0000

To Jane- eBookwise’s tech support sucks at best and you don’t hear from them for a couple of days. Some things I just figured for myself after messing around with stuff.

To Marifor- you need a translator program to transfer those types of files to your eBookwise. Like Librarian. Otherwise the only books you can put on it are those bought from eBookwise or Fictionwise.

To the Vista users: I’m running Vista sp1 with dual core and I know I remember having an error problem as well even after doing the instructions posted for Vista, although I don’t remember the error type.

Support sent me this, which I think helped with my problem and maybe it could help you.

Are you using Windows Vista? If so, you might have to uninstall and
then reinstall the eBookwise Librarian using the “Run as
Administrator” option. Instead of double-clicking on the installer,
right-click and choose “Run as Administrator”. Here’s a link to the
installer if you need to redownload it (after uninstalling):
http://www.fictionwise.com/software/EBWLibrarianSetup_65a.exe

Other stuff: for non-DRM PDF files, you can also just “save as” and then choose “TXT” and then you can download to your ebookwise as well. You get question marks in place of quote marks, but it’s not that bad.