I was going to review some tablets here. A few weeks ago I ordered one of the Nook Samsung tablets. I was pretty excited about it, actually, because I’ve heard such great things about Samsung devices. My work-provided phone is a Samsung and I like it a lot. So I had high hopes. My Samsung duly arrived and I got it unboxed and began the process of getting it registered.
I couldn’t register it because it rebooted every minute or so, even when fully charged. At first I thought it was my fault, but no. The device simply went into an infinite loop of restarts. A hard restart or two had no effect. So I went to the B&N website and discovered that in order to return the device, I had to call. On the telephone. What the…??
Once I remembered how to make a phone call, I called Nook and said, hey, this device is defective. I’d like to return it for a new one. The answer was I could not do this. In order to return the device as defective and get another one, I had to talk to tech support. I’m a tech person. I know exactly what tech support is like.
That’s what tech support is like. Here. I drew you a picture:
It would go like this:
I explain that the device is restarting every minute.
I am so sorry your device is restarting every minute. Please turn on your device.
It is on. For another 25 seconds.
Can you let it restart and then register your device?
No. I can’t get through the process.
I’m sorry for your troubles. Can you explain why you cannot get your device to register?
Because it restarts every minute. I’ve powered it down and back up. Twice. That didn’t do any good.
Please power down your device.
And then, after an hour of this, the tech would say, we can’t troubleshoot your device if it restarts every minute. We’ll send you a refurbished POS where someone else had this problem, too.
The thing is, just three days prior to this I’d shelled out $179 for a brand new tablet. And their solution to a brand new dysfunctional device out of the box for less than an hour would be to send me a refurbished unit as a replacement when what I should get is a brand new tablet. Now, if they wanted to send me, say, $50 and a refurb, maybe.
So, back to my actual conversation:
Me: So I can’t return this and get another one without talking to tech support?
Her: No you cannot.
Me: What if I just return the device?
Her: Let me see if you were able to register it. . . . . . . . . No. The device was not registered. Yes, you can return it.
Me: OK. I want to return this tablet.
30 minutes later, I have the required permission to return a device that was non-functional within 1 minute of powering it on.
Three weeks for the refund, by the way.
Not too long after that phone call, Amazon offered me a sweet deal on a Kindle Fire tablet. OK!!
I got the device and I was liking it pretty well. It was nice and light and ::gasp!!!:: better than the iPad for the treadmill. And then it started doing this weird flicker thing, which was annoying but OK. And THEN a couple weeks in, it began restarting for no apparent reason.
Right. So apparently, Android has an issue….
Anyway, I jump on the website and click return and 30 seconds later I have the RMA for the device which I sent back and then 5 days later a notice that the refund was processed.
So, here is my review:
Amazon is winning the sales war because they are better at business.
I’m trying to figure out what Amazon tablet to get instead. Because, you know what? If I get that high pixel density tablet and it stops working before 30 days is up, I can get it returned in 5 minutes.