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Wednesday News: Yelp ratings are affecting restaurants; Bruce Willis Apple Suit Fake; Sex Euphemisms

Wednesday News: Yelp ratings are affecting restaurants; Bruce Willis Apple Suit...

 Looking at 240 fiction book titles reviewed by the New York Times, investigators found that positive reviews, not surprisingly, always increased sales by anywhere from 32 to 52%. For books by established authors, negative reviews, also not surprisingly, led to a 15% decrease in sales. For books by relatively unknown authors, however, negative publicity had the opposite effect, increasing sales by a significant 45%. Follow-up studies affirmed the reason: Even bad reviews drew attention to works that otherwise would have gone unnoted. Moreover, the “negative” impression bad reviews created seemed to diminish over time.

Economists at UC Berkley have published a study in the Economic Journal that suggested Yelp ratings are having a significant impact on restaurants.In previous articles about paid for reviews, there is some intimation that restaurants and other places are buying Yelp reviews and this might be why:

They found that a restaurant with a rating improved by just half a star – on a scale of 1 to 5 – was much more likely to be full at peak dining times. Indeed, an extra half-star rating caused a restaurant’s 7pm bookings to sell out on from 30% to 49% of the evenings it was open for business. The Observer

Return and Redownload Policies for Ebook Purchases

Return and Redownload Policies for Ebook Purchases

Quick Reference Table

Return Redownload CS Form Live Chat Email Phone
Amazon Y, 7 days Y Y Y Y Y
Barnes & Noble N Y Y Y N Y
Kobo N Y Y N N Y
Sony N Y Y N N Y
Diesel Y, b4 dl’d Y Y N N Y
Fictionwise Y, b4 dl’d Y Y N Y Y
BooksonBoard Y, b4 dl’d attempted Y Y N Y N
AllRomanceEbooks N Y Y N Y N
Google eBookstore Y Y Y N N N
Harlequin N, but email Y Y N Y Y
CarinaPress N, but email Y Y N Y N
Samhain N, but email Y Y N Y N


Amazon allows you to request a refund directly from the device by canceling the purchase immediately after pressing the buy button. Another way to request a refund is by going to Your Digital Items -> Your Kindle Orders. Your Kindle purchases appear and by clicking the + (plus sign) to get the expanded view, a Return for Refund will appear. You can request a refund for any book purchased within the last seven days.

Returning Kindle Content
Books you purchase from the Kindle Store are eligible for return and refund if we receive your request within seven days of the date of purchase. Once a refund is issued, you will no longer have access to the book. To request a refund and return, visit Manage Your Kindle, click the actions tab for the title you’d like to return, and select “Return for refund.”

Otherwise, you will need to contact Amazon.

Return for Refund Amazon


  • CS Website:Contact Us page
  • Email: [email protected]; [email protected];[email protected]
  • Phone:1-866-216-1072
  • International customers: 1-206-266-2992. Charges may apply.

Check your country specific Amazon help pages for additional contact information.

Any content you’ve purchased from Amazon since its Kindle launch can be retrieved from your kindle library at This is also true for any document you’ve sent to your address that is stored in the personal document service archive.

You can also access the “Archive” of your books via any Kindle device or App.

Your Kindle Content Library
All Kindle content, including books and Kindle active content, that you’ve purchased from the Kindle Store is stored in your Kindle library on If you’ve enabled your Personal Document Archive settings on Manage Your Kindle, all your archived personal documents will also appear in your Kindle library on


Barnes and Noble

B&N does not allow for returns. Some people have reported that if it is an error on BN’s part, you can call and get a refund. I tried to get one for a book that was ordered but I didn’t authorize and after two weeks of run around, I just swallowed the cost.

Items That Cannot Be Returned
We are unable to accept returns for NOOK Books, magazines, downloadable PDFs for SparkNotes products, gift cards, and shrink-wrapped items that have been opened. Please note: Once purchased, NOOK Books cannot be refunded.
  • CS Website:
  • Email: None given, use form.
  • Phone Number: 1-800-THE- BOOK (1-800-843-2665)
  • International Ph Number: 201-559-3882

Barnes and Noble keeps an archive of your past nook book purchases. You can also access your Nook library via any nook device or App.

nook archive


What is My NOOK Library?
Your NOOK Library is a private page on that lists your previous purchases, allowing you to manage your NOOK Books quickly and easily. It is a permanent home to your purchases and free samples, no matter how many different devices you use to read your NOOK Books. To see your NOOK Library, sign in to your account.As your NOOK Library grows, you can move previously read items to your Archives by clicking the Archive link. This simply takes it out of your main view, but it is always available in case you want to download it again.


I find Kobo to have the worst customer service around. They rarely respond to their emails and when they do, it usually takes weeks to resolve. If you have an issue with a book your purchased from Kobo, I highly recommend you contact the publisher of the book instead of Kobo.

I emailed and asked if they had a refund policy and while I received a response back asking that I clarify my question (how can it be more clear?), I never received an actual answer even though I did reply that I wanted to know whether there was a refund policy.

  • CS Website:
  • Email: [email protected]
  • Phone Number: 1-855-732-3662

Kobo keeps an archive of your past purchases and you can redownload them from the site or you can access the “My Library” link from the web browser or the Library icon in any Kobo App.


Sony does not allow digital returns.

Can I return an eBook?
No. Please confirm all purchases before you complete them as all sales are final. There are no refunds for digital content.
  • CS Website:
  • Email: None give, use form (
  • Phone Number: 877-263-2863 during the hours of: 8:00am – Midnight, EDT; Monday – Friday and 9:00am – 8:00pm EDT; Saturday and Sunday

Sony allows you to redownload past purchases by going to the Reader Library Software on your computer, logging in, and accessing My Library tab.  The archived books have a download arrow underneath. Alternatively, if your device is a wifi enabled Sony, you can access past purchases from the Store tab -> My Account link.

sony reader software my archive


Diesel will refund any book that was not downloaded and if the title has been cancelled but only if less than 30 days have passed since the order.

Refund Policy
We are able to refund any ebook that has not been downloaded. If a title has been cancelled by the publisher (after download), our policy is to refund the order/title if less than 30 days have passed since the order was placed.

Within 24 hours of purchase, you can access all your Diesel purchases from your bookshelf.

Link here.
In addition, 24 hours after your purchase, you can also download your books from your bookshelf (in addition to your email download link).


According to an email reply from a customer service representative at Fictionwise, books that have not yet been downloaded are eligible for a refund.

If you purchase a book, but do not download it, then we will give you a full refund. Once a book has been downloaded we cannot refund the book unless of course the file is broken. We have already been forced to pay royalties for your copy.

  • CS Website:
  • Email: [email protected]
  • Phone: (973) 701-6770 (this is the corporate phone number)

Your purchased books can be found on your “Bookhself” and can be redownloaded individually or in bulk.  The download in bulk feature is particularly awesome if your hard drive crashed.

Bookshelf Features:
Some of the features in your Bookshelf include:
– Download your eBooks individually or in Bulk
– Rate your eBooks individually or in Bulk


All Romance eBooks

ARE does not allow for refunds or returns but will replace a damaged file.

Q: Do you give refunds?
A: No. We will, however, replace any damaged files.
  • CS: You must be logged in to use the CS form
  • Email: [email protected]
  • Phone: None given


ARE allows you to redownload your past purchases.

Q: Can I access my library anytime, anywhere?
A: Your library, where all of your eBooks can be downloaded, can be accessed via the internet. We selected our Web-host due to their reliability. We experience 99.9% up time, use multiple redundant telecommunications paths and carriers, have secondary power solutions in case of emergencies, RAID mirroring, 24/7 monitoring, backups and security updates.

Google eBookstore

Google allows you to request a refund if the book is not as described or has an error or defect. The request should be made within 7 days of purchase.

Request a refund for a Google eBooks purchase
You may return an ebook for a refund or replacement if the ebook does not perform as described or has an error or defect. We request that you submit your request within 7 days of purchase. In certain cases, we may consider refunds outside this period, but please note we make these decisions at our sole discretion. Refunds will not be granted in situations of purchase abuse.Note: When a refund is granted, we’ll remove your access to the ebook and your money will be returned.If you bought your Google eBook from another retailer, you’ll need to check their refund policy.


Google allows you to redownload your past purchases from the “My Library” tab. Look for the “Read from My Device” link under the “Read Now” tab. Clicking on that link will bring up a new page. Scroll to the bottom to find download buttons for ePub or PDF.

Screen Shot 2012 02 04 at 5 47 15 PM

Books on Board

Books on Board has one of the easiest to find Refund policies but once a download is attempted a refund cannot be issued. The policy goes on to state that refunds can only be issued if there are defects in formatting, missing parts, or have incorrect content assigned to meta data. You must contact customer support in order to request the refund or store credit.

Please choose your format carefully. Once a download has been attempted using the link in your order, the publisher requires payment for the file and it is, per publisher requirements, Non-refundable. Self-reporting that an item has been deleted from your computer is not accepted by the eBook wholesaler or publishers as a de facto reversal of the actual delivery and possession of digital content of value by the user.….If you select and checkout with the wrong format, contact us, we can verify with the distributor that no download has been attempted and they will allow us to exchange unused links for new formats. However, once the link has been used and file downloaded, the distributor treats a second format as a unique transaction and charges for the new file.

Due to the extensive fraud on the internet, we have no choice but to contest all credit card disputes in situations where download of an eBook or Audio Book has been attempted.

BooksOnBoard Provides Refunds or Credits and Exchanges Under Very Specific Circumstances

eBooks and Audiobooks that have been downloaded and found to contain defects in their formatting, missing parts, or have incorrect content assigned to meta data, may be refunded or credited by BooksOnBoard only after our Support staff has been contacted and has submitted the files to the eBook distributor or publishers requesting that they 1) provide a working replacement issued in a timely manner, or; 2) evaluate the file for the reported issue and verify that it is eligible for credit on the transaction.


  • CS Website:
  • Email: [email protected]
  • Phone: None given


Redownloading books can be achieved by logging in and accessing “My Account.” On the right should be a listing of recent orders. The last column gives you the option to View & Download.

Harlequin & Carina Press

Harlequin and Carina Press have the same policy which is that an ebook cannot be returned. However, sources indicate that customer service for both presses can be accommodating when contacted directly.

Harlequin:What is your return policy?
As eBooks cannot be physically returned, it is our policy to not offer refunds on successful purchases (i.e. items have been successfully downloaded to your PC or reading device). If you have concerns about your purchase, please contact customer support.

Carina Press: What is your return policy?
As eBooks cannot be physically returned, it is our policy to not offer refunds on successful purchases (i.e. items have been successfully downloaded to your PC or reading device). If you have concerns about your purchase, please contact customer support.


  • CS Website:
  • Email: [email protected]
  • Phone: 1-800-873-8635 (US & Canada) This is a general Customer Service number and may not be able to assist with Ebook related issues.


Carina Press

  • Carina Press CS Page
  • Email:[email protected]
  • Phone: Unknown


Can I download a title multiple times?
If you’ve misplaced your copy of a downloaded title, this site maintains a history of purchased digital materials called ‘My Bookshelf’. You can re-download from the ‘My Bookshelf’ feature by clicking on the ‘My Bookshelf’ link in the ‘eBook Account Info’ section. To reach the ‘eBook Account Info’ section, click the ‘eBook Account Info’ link and enter the required login information.
My computer crashed and I lost all of my books, can I re-download my purchase?
Yes. Click to access the My Account section of the site. Once you log in, you can access all of your previous purchases via the My Bookshelf link.


Samhain allows for a refund if a) you have not downloaded the book and b) the purchase was made in error.

Q: Do you give refunds?
Don’t download the books and email [email protected] right away. We will refund your money.However, if you have downloaded the books prior to asking for a refund, we consider you to have bought them.
  • CS: You must be logged in to use the CS form
  • Email: [email protected]
  • Phone: None given

Samhain allows you to redownload your past purchases, even those published by others when the store was “My Bookstore and More”.

How do I download my books from Samhain?
Once your purchase transaction is complete, or any other time you need to download an ebook file, login to Samhain and go to “My Bookshelf”. There you will see a listing of all the titles you have purchased through Samhain. The default sorting is with the most recent purchases first. You can resort by Title, Author, Genre and Order Date either ascending or descending. You can also search by a word or phrase. At this time, this only searches the title, it will not search author name or the description.