May 2 2008
We have not dropped this. Our petition is up to 644 signatures and we are still planning on sending the printed version to both Amazon and the Washington State AG’s office. We actually received a response, albeit a form one, from Amazon yesterday. While this isn’t the response that we want to hear but it is a response at this point. As we have learned from the Cassie Edwards matter, it may take time for resolution to come forth.
> —–Original Message—–
> From: Amazon.com Executive Customer Relations [mailto:firstname.lastname@example.org] > Sent: Thursday, May 01, 2008 2:08 PM
> To: email@example.com
> Subject: Your E-mail to Jeff Bezos – Petition Against Amazon to Change
> Dear Jane Little,
> My name is Peg Anderson of Amazon.com?s Executive Customer
> Relations. Jeff Bezos received your e-mail and has asked me to
> reply on his behalf. I apologize for the delay in responding.
> We appreciate the time you’ve taken to share your feedback with us.
> We take the situation very seriously and are investigating
> thoroughly. We’ll only discuss the specifics of review moderation
> with the reviewer and we appreciate your understanding.
> It’s always important for us to hear how customers feel about all
> aspects of shopping at Amazon.com. Strong customer feedback like
> yours helps us continue to improve our store and the service we
> Thank you for contacting Amazon.com.
> Peg Anderson
> Executive Customer Relations