As I mentioned previously, I had emailed Hachette about these concerns Ms. Carriger had posted about the underreporting of ebook royalties and how that may be harming authors. This was causing readers to think that they shouldn’t buy digital. I received the following response (reposted with permission):
Neil has passed on your email below, since it relates to Orbit author Gail Carriger, and I’m very happy to respond to your two questions.
We are, of course, delighted for readers to buy our authors’ books in either print or digital editions, and either is considered beneficial to an author rather than harmful. You might have seen that Gail emphasizes that she is very happy for readers to buy her e-books in an update to her post.
On e-book royalty accounting, Gail does say in the post that she has no reason to think that Hachette Book Group is inaccurately reporting e-book sales. We are very confident that our royalty accounting processes are rigorous, and, per our public announcement in 2010, we employ an outside company (RoyaltyShare) to ensure that our e-book accounting is detailed and accurate. We are very happy to address any concerns that our authors or their agents might have in this area.
VP, Hachette Book Group
Publisher, Orbit & Yen Press
Hachette Book Group
Indeed Carriger has updated her post to say:
[Yet another codicil. This last statement seems to have caused a kerfuffle. I don’t believe I am ebookist, and I apologize if it seems like I am. Please if you want to consume books that way, you absolutely should. Trust me, no one is more “anti the collection of unnecessary objects” than me. Just ask my ex! No one knows exactly how NYT constructs its list (for good reason) and I am simply trying to articulate what I have been told over the past couple of years in greenrooms, in chats with other authors, agents, and so forth. Kris Rush’s investigation and the resulting conversations at conventions and in writer forums have many authors worried. However, I have heard nothing in conjunction with my own house and I have been ridiculously well treated by Orbit, so much so, we stayed with Hachette for my new series.]