On Saturday, I received this email from a reader. I have her permission to repost it. I find it ironic that I am posting this today when the news in the book world is replete with details about Barnes & Noble’s new deal with Microsoft.
Jane, I noted some posts about B&N & its possible future. I’ve tried never to buy online, wanting to keep new book stores in business. I was a regular Borders customer, using its discount coupons, but, based on the local one in Glendale, CA, I can understand why it didn’t make it. It refurbished its store, placing the Romances on the 2nd floor, at the back of the store, where no customer rep was located. At that time I spoke w/the manager indicating that my feelings were that since Romance readers read 60% of PBs, he might consider placing them where buyers could find them. I ended w/”be what you are, i.e., a book store, not a seller of mags, stationery & lattes”.
Since its closure, I’ve tried to turn to B&N. It has very few viable coupons & rather terrible service, but, the main negative is on the day of release, it has no stock. It’ll send me one w/no shipping cost, but, if I didn’t care if I got it late or not, I’d have ordered online. I asked if I order & pay in advance, could I pick it up on the release date, only to be told that it couldn’t guarantee the book would arrive at the store by its release date. Now, this is NOT an obscure book, I’m talking about Carr’s Virgin River books. I figured I spent over $300 last year in new books. Except for 1 mo. I ordered every mo. from eHq. under its upcoming books procedure, i.e., able to order 1 mo. early, only $3 shipping (or free at $15) & allowing a customer to send a check after delivery.
So, for other publishers, I’ve been using Amazon, pre-ordering & paying $1 extra to arrive on the release date. So far it’s worked out well. I’m sorry to lose the real book store, but, it appears it just doesn’t care if I shop there or not. I know ebooks have become the in-thing. However, I try to get away from technology, & the device book reading just doesn’t appeal. I don’t understand why book stores don’t have procedures that make it easy to buy books, not deter customers from doing so.
From a Reader
I’ve tried to put the quotes in story order, so you can get the most out of the BN news this morning.
“Content lies” with Newco, Lynch said. “The relationships with publishers will be Newco relationships.” In other words, book publishers would sign e-book contracts with the new company, not with Barnes & Noble.”Paid Content
Freebie beginning tomorrow