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BN stumbles, reverses course; Nook Press not releasing some self published...

What we know today is that revenue fell 10 percent at the retail stores and nook revenue fell 29 percent.  BN says to expece revenue in stores open at least one year to fall “fall in the high single digit percentage range at retail stores and the low single digits at college stores. Michael Huseby, president of Barnes & Noble and CEO of Nook Media, said the company plans to release at least one new Nook device during the upcoming holiday season.” The Washington Post

BN.com will be relaunched next year and BN is currently saying that they are back in the tablet business “If we want to be in the content business we need to be in the device business, no matter how they’re produced. We think we produce better devices than anybody else.”

So no spin off of Nook Media. No cessation of tablet devices. A ramp up of new media contracts.  Who knows, right?

Speaking of BN, some self published authors have reported issues with Nook Press.  It would be one thing if these were unknowns but one of the authors having issues is Tammara Webber who’s book “Here Without You” had an official release date of August 6.  It went live everywhere but BN and despite multiple emails and requests for assistance, the book did not go live until yesterday evening after Webber finally went public with her frustration.  This is also true for other authors.

One author who has self published a successful novel reported that she contacted Nook Press 4 times since she pressed the publish button and received nothing but assurances that the issue would be looked into. That was a week ago.  There is no phone number and no email address for assistance. Nook Press requires authors to use an online chat feature for help but there is almost no help forthcoming.

Delaying sales on the Nook Press platform only provides incentive for authors to go Amazon exclusive and given the popularity of self published books with digital readers, the failure to promptly publish these books will reduce the viability of the Nook as a digital publishing platform.

Over the next 30 days, we will remove all books for sale through all sales channels.

We will continue to send monthly royalty statements out and pay all royalties owed until all payments have been collected. We anticipate that this could be as soon as October, but we do not completely control third party sales.

Once this process is complete, this means that your rights will automatically revert to you per our agreement and if you need a letter confirming this, please email us and we will be happy to provide you one.”

That’s pretty good news for the Noble Romance authors.

I thought the DA readership would enjoy the quirkiness of it.

VennDiagram_Infographic_R3_080613

 

Jane Litte is the founder of Dear Author, a lawyer, and a lover of pencil skirts. She spends her downtime reading romances and writing about them. Her TBR pile is much larger than the one shown in the picture and not as pretty. You can reach Jane by email at jane @ dearauthor dot com

12 Comments

  1. Estara
    Aug 21, 2013 @ 07:49:14

    I can heartily recommend Barbara Hambly’s one-off Bride of the Rat God, which is in the middle of that diagramm and Kate Elliott’s finally available in e start of the Jaran Universe, with Jaran as the first book. At these prices they’re safe to taste test and Hambly already has a lot of her backlist available there, with Elliott most likely releasing the rest of the Jaran universe there (I wish she had gone with Book View Café though, so many of her writer friends are there – not to mention for me as a reader they usually price their backlist cheaper than Open Road; I suspect she just didn’t have the time to volunteer there).

    ETA: one thing that came to mind when I went to the site to look at the picture in a higher resolution – while all the covers look professional, it’s interesting to see how many of them are still created with print publishing in mind. There are quite a few font sizes and font choices which do not allow you to make aout author or title at the thumbnail size they would have in Amaon or Kobo search results. Heh.

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  2. SAO
    Aug 21, 2013 @ 09:33:10

    I got a Kindle a few years ago because B&N was pretty clueless. Their solution to regional restrictions on some of their books was to sell no e-books overseas. Borders was worse. I’ve participated in English books sales with my international school for 7 years now. We no longer sell much in the high School or adult range because everyone has a Kindle. Kindle has become the term for e-reader, because it’s what everyone has.

    B&N were coming from behind and they had to do more than play a half-assed game of Me Too to catch up. Looks like the strategy is still a half-assed game of Me Too.
    Good luck with that.

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  3. Julia Gabriel
    Aug 21, 2013 @ 11:14:59

    I really want Barnes & Noble to figure it out — they’re the only bookstore in my town. I buy a lot of ebooks but I also generally buy nonfiction and literary fiction as print books. If the BN in my town has it in stock, I buy it there. I’d buy more ebooks from them too if they improved the Nook software. I have the Nook program on my iPad but it’s temperamental, to say the least. Eventually, I got tired of getting locked out of my Nook library and having to call customer service to get them to unlock it. Now I only buy ebooks from Amazon because it’s just less hassle.

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  4. LauraB
    Aug 21, 2013 @ 11:16:17

    Frankly, BN is losing b/c their customer service is pretty poor both online and in the brick and mortar stores. My general experience as a BN shopper is such that despite the fact that I’ve hundreds of Nook books, I switched to an iPad and Amazon.

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  5. CK
    Aug 21, 2013 @ 11:21:54

    I love my Color Nook. Love it! But actually buy more often from Kobo than BN and when my in-laws wanted to buy readers for the kidlets, I told them to buy Kindles. How sad is that? After years with a BN membership, I finally ditched it because there’s no savings for ebooks and I just don’t spend enough time in the cafe to make the savings worthwhile.

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  6. Darlynne
    Aug 21, 2013 @ 11:42:36

    How appropriate and spot-on that Bride of the Rat God is smack in the middle of that diagram. It has all the elements of each genre–done really well, too–so now I’ll have to look at An Angel’s Touch.

    After way too much aggravation with B&N, I’m only there now for the freebies. Which shames me, actually, except when I attempt to download a title and B&N says sorry, again, they’re experiencing technical difficulties. A continuing saga of missed opportunities.

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  7. Cyndi Weatherhead
    Aug 21, 2013 @ 12:22:12

    That’s really strange, the first time I uploaded a book, Barnes and Noble went live very quickly, while Amazon took more than a day. This time Amazon went live within hours and Barnes and Noble took more than a day. I assumed it was a volume issue. Another friend was complaining that her book at Ellora’s Cave still hasn’t gone live at Barnes and Noble and it’s been almost a month. She’s not sure if it’s a BN problem or an EC problem. Their new book uploading process is rather neat, better than Amazon’s in many regards, but if the books don’t go up you can’t sell them.

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  8. Susan
    Aug 21, 2013 @ 14:37:07

    @Estara: Ah, thanks for the heads-up about Elliott’s Jaran books. I have a list of older titles that I try to regularly check for digital availability, including these. All downloaded now. :-)

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  9. coribo25
    Aug 21, 2013 @ 14:37:28

    There are problems with the Nook UK store, too. I’ve heard from several authors whose books suddenly became unsearchable, or they’ve been removed to erotica when they didn’t have overly erotic content. I had ten books for sale there. All my adult rated (but not what I’d call erotica) books have vanished and only two of my other pen name are to be found. Not sure if some sort of arbitary censorship is happening.

    Has anyone else suddenly had their books disappear from there?

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  10. Janine
    Aug 21, 2013 @ 14:43:47

    The best thing about that Venn diagram is that it clued me in to the fact that Kate Elliott’s Jaran is now available in e. I’ve been waiting for that for quite some time.

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  11. Holly Bush
    Aug 21, 2013 @ 20:45:12

    I use BookBaby to upload my books and B&N has been slow with everyone of them but this time it was ridiculous. My book, Cross the Ocean, was uploaded to all the majors on 5/31 by BookBaby. It was live with Amazon, Kobo and ITunes within a day or two. It went live about a week ago at B&N – 2 and a half months! I had readers emailing me asking me why they couldn’t buy my book for their Nook and I really had nothing to say. To add insult to injury, B&N priced it a buck higher than it was submitted, so not only did readers wait, they wanted to know why I raised the price for Nook readers. BookBaby is trying to get the price fixed but they told me not to expect any response for at least 3 weeks.

    It’s bad enough they give Indie authors the lowest percentage of any retailer, about 25% less than Amazon, but they really treat us like dirt. It took me 2 years to get an author bio uploaded at B&N and Amazon has a pre-set up place for me to upload my bio, pictures and other info. It’s unfortunate that B&N is in trouble, but certainly no surprise. They have not made the connection that not only am I an author, but I’m a reader as well, and might have patronized them. I’m going to take a wild guess and say they are a top-heavy, poorly managed behemoth that will be wondering what happened to their business model as the electric company turns out their lights.

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  12. Beth
    Aug 21, 2013 @ 21:53:18

    That’s par for the course for B&N, unfortunately. The focus on Nook panel at RWA was a bloodbath. I felt sorry for the two clueless reps they had there trying to answer questions. All the indie authors basically said the same thing: “I have a Nook. I love the Nook. Your customer service stinks, your platform stinks, your search engine stinks. Please fix so I can keep doing business with you.”

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