Letter of Complaint: Fictionwise Doesn’t Deliver
I am a long time customer and a big pimper of ebooks. Listen to me. I have some important business advice to impart. Part of the whole deal with ebooks is instant gratification. That means when the book is out, we readers want to buy it and read it. Maybe you haven’t been paying attention to readers, but alot of online romance readers (you know, the ones who actually buy ebooks v. the offline readers who don’t) are pretty savvy. They know when books are released. It’s on Tuesdays. Every NY publishing house releases books on Tuesdays. That’s the day after Monday.
I have emailed you a number of times about this, but it hasn’t seemed to sink in. Your reply to me is always “we release books on Monday.” Why would it be so difficult to change your release date to Tuesday so I don’t have to wait an entire week to buy the “new” releases. Because by the next week, I have already bought the new release from some other bookstore. Like Powells.com or eReader.com. You should, in fact, release your books as soon as soon as the street date hits. At both Random House and Harper Collins, you can buy and download a new release at midnight EST of the Street Date.
Oh, and Morrigan’s Cross by Nora Roberts which is a book that you promised me via email would be released on the Monday following the Tuesday release date is still not at your store. Look, I appreciate the multi formats you offer, the Buywise club, and the eternal bookshelf but I am spending more and more of my ebook dollars elsewhere because you can’t seem to get with the program. It’s Tuesdays. The book week starts on Tuesdays. So should yours.
Readers, comment on the one thing that you wish any ebook publisher could do better and I’ll enter you in a contest to win one of the following books: The ARC of Christine Feehan’s Conspiracy Game or a New and Unread copy of Morrigan’s Cross by Nora Roberts.