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Harlequin Digital Team Wants to Hear from You

Harlequin Digital took a number of the bloggers out to dinner at RWA with the express purpose of asking us how to make Harlequin Digital better. Is that incredible or what?

I guess a cynical way to look at it is that they are trying to curry favor with us for the price of a bottle of wine and surf and turf, but none of the Harlequin team made any noise about our past coverage of Harlequin and seemed genuinely interested in hearing both criticism and praise of the Harlequin digital offerings. Of course, I read romance where everything ends HAPPILY so my cynical meter might be skewed or so says some friends of mine.

Here’s some of what we talked about. We all believe in the downside of DRM but implementing that might be challenging (because of piracy concerns of authors as no matter how many times you tell an author that the existing DRM scheme does not prevent piracy but maybe even encourages it, DRM free books sound scary). Harlequin gave several seminars at the conference about digital promotions and apparently lots of authors have no clue as to what is going on in terms of internet promotion. That part of the discussion was kind of sad, not necessarily from a reader perspective, but from a general perspective. It also explains the poor websites or lack of websites by so many authors.

I do think that Harlequin is in a position to totally eliminate DRM if it chose to do so but it might take more convincing.

We also talked about ePub, briefly, as Mike Smith, Executive Director of IDPF, was also present. Here is a funny and embarrassing aside. As we were waiting for everyone to arrive, I open my big mouth and complain about the number of formats and how I don’t understand why everyone is so excited about ePub because it’s just a container and the DRM wrappers still exist and I go on and on about it until poor Mike interjects and says something like, “you know who I am right?” And I smile and nod and say, “Of course” but inside, I’m like “Oh shit, the appetizers aren’t here yet and I’m already full of my foot because a) I didn’t know who he was and b) because I figured it was someone who had to do with ePub.”

But Mike was super gracious and invited me to talk with him at a later date about ePub.

After I removed the foot and had a glass of wine, I asked how the original fiction shorts (or “Bites”) as Harlequin calls them have done. Apparently they have done so well that the Harlequin Historical UNDONE will debut in October (or is it November?). These will be spicy stories.

We talked about how we would like to see more of the backlist digitized. They asked for recommendations. I said Helen Brooks as she is one of my favorite Harlequin Presents authors. Yes, I have already bought and read the fifteen books that have been digitized.

We talked a little about devices. I asked whether Harlequin was interested in developing its own reader and the answer appears to be not at this time. Harlequin sees itself as a content provider. I think it was Sarah that brought up whether Harlequin could see itself providing content to iPhone readers. Harlequin is looking into it.

We also talked about how romance constitutes about 50% of the ebook purchases made right now and how this surprises etailers. We speculated that the inability of etailers to foresee the female readership is what lead to the fugly design of the Kindle. Apparently there aren’t alot of women working on the design of the Kindle.

We also talked about the limitations of the ebook reader. I shared my opinion of how it will take a generational change. Mike Smith brought up the statistic that digital textbook sales have increased 400% which represents a paradigm shift.

With that summary, I have given some thought to what I would like to see the Harlequin Digital team do for readers. I would love to hear from other readers as to how Harlequin, or any publisher, can change to make it easier, better, cheaper for readers. What authors’ backlists do you want? What future bundles? Etc.

My ideas include:

  • Reduction of prices. I would like to see Harlequin sell its ebooks at 35-40% off direct from its site.
  • Digital subscription. Sign up for a year long monthly delivery of a Harlequin Presents. Or allow the readers to make up their own yearly digital subscriptions, i.e., they pay an annual fee and are allowed to download 3 HPs, 2 Blazes and 2 Desires or something like that.
  • iPhone content. Harlequin should partner with an iPhone ebook provider to make its ebooks available to the million or so iPhone owners out there.
  • Change the bundling system. Currently when you buy a bundle (and I love the bundles), you get one big file. It would be nice to be able to buy a bundle and get individual files for each book.
  • Change the Harlequin affiliate program for bloggers so it is as easy to use as Amazons.
  • Implement a one click system for purchasing akin to Amazons so that it is easier to purchase ebooks.

Right now, I would love for Kristan Higgins’ Fools Rush In to be made into an ebook so I could have her entire backlist in electronic format.

So, commenters, what are your thoughts? Let me know and I’ll forward the whole thread to Harlequin. Special thanks to the Harlequin Digital Team, Malle Vallik, Jayne Hoogenberk, Jenny Bullough, Janet Finlay for the great dinner and conversation and for being so willing to really listen to what readers want.

Next week will be about the new eInk reading devices and my advice as to what to purchase. Hint: Wait until October.

Jane Litte is the founder of Dear Author, a lawyer, and a lover of pencil skirts. She spends her downtime reading romances and writing about them. Her TBR pile is much larger than the one shown in the picture and not as pretty. You can reach Jane by email at jane @ dearauthor dot com

30 Comments

  1. Laura Vivanco
    Aug 10, 2008 @ 05:09:20

    1) Why is it that there aren’t excerpts available for the ebooks despite the fact that they are available for the print books? If there are excerpts available for preview for people thinking of buying an ebook then there’s a problem with making this obvious, because I certainly haven’t noticed them.

    2) I can’t actually read any of Harlequin’s ebooks on my computer. I don’t have a Mac or a Windows computer. For some reason the pdf format they’re using will not work on a machine running on Linux. This is very, very annoying and means there’s no point in me buying any ebooks from eHarlequin.

    3) I know this probably won’t be of interest to many people, but there are increasing numbers of academics working on romance, including Harlequin Mills & Boon romances. At the moment it’s tricky to get hold of the books, particularly books which are not recent ones. Would it be possible for Harlequins discussed at length in existing academic books/articles to be brought out as ebooks? Juliet Flesch, in From Australia with Love, for example, mentions Ann Charlton’s novels as good examples of Australian humour, and the quotes I read in Flesch’s book encouraged me to seek out all of Charlton’s backlist. Unfortunately, I could only find them used, and it was a bit tricky to do. If Harlequin is at all interested in helping academics include Harlequin M&B romances as set texts, they’re probably going to need to make it easier for groups that size to find backlist books. I don’t know how economically viable this would be, and I don’t know if Harlequin still has the rights to some of the books published decades ago, but it would be very useful to those of us who’d like to study the genre but don’t have easy access to romances from earlier decades.

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  2. Laura Vivanco
    Aug 10, 2008 @ 05:20:31

    I hope I didn’t sound ungrateful. I’ve noticed you’ve got almost all of Jennifer Crusie’s Harlequin books available as ebooks, which is very pleasing since Eric Selinger and I are editing a collection of essays about her works. Would it be possible for you to bring her novella, Sizzle, out as an ebook too? I know Jenny Crusie says she hates it, but it really is very good (in my not at all humble opinion). And yes, I’m being completely self-centered here, because I’ve written an essay which draws extensively on Sizzle and I’d really appreciate it if people reading my essay could have easy access to the novella itself, so that they can judge for themselves if the themes/images I say are present really are there. Given Crusie’s popularity, though, I suspect publishing it in e-format might be a good move from Harlequin’s point of view too.

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  3. DS
    Aug 10, 2008 @ 08:31:42

    I was wondering if there might be a problem with the electronic rights of certain older books. If they weren’t in the contract then the publisher would have to negotiate for them.

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  4. MoJo
    Aug 10, 2008 @ 08:48:04

    Make the purchasing process easier. I had a helluva time the other night trying to get Just One of the Guys.

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  5. romsfuulynn
    Aug 10, 2008 @ 09:17:19

    While making them available from eHarlequin would be a more targeted market the “iPhone content. Harlequin should partner with an iPhone ebook provider to make its ebooks available to the million or so iPhone owners out there.” is already here.

    you can get them from either
    http://www.ereader.com
    or
    http://www.fictionwise.com

    All of Harlequin’s ebook list, as far as I can tell is available in the eReader format, there is now an iPhone ereader.

    Or do you mean something else I’m not getting.

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  6. Statch
    Aug 10, 2008 @ 09:23:45

    I would LOVE to see Harlequin go DRM-free!

    Aside from that, I think they do a very good job of promoting their e-books. I get their newsletter and it’s well done. I really want to see more of the backlists digitized, though. I bought Helen Brooks’ and Susan Napiers’ backlists from Abebooks.com (used books) because at the time they weren’t available in ebooks. If I find an author I like, I tend to buy the entire backlist. Wouldn’t they rather I buy it ‘new’ from them in ebook form than used?

    I also would very much like to see the bundles delivered as individual ebooks instead of one big files. I’ve recently decided to stop buying the bundles because of that, since I have trouble finding the books later. (I have a big ebook collection.)

    Thanks for giving us the chance to comment!

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  7. Keishon
    Aug 10, 2008 @ 09:35:18

    1. Making all backlists for authors available in ebook format.
    2. More of a question but why isn’t all of their author’s work in digitized format? I’d love to see Kathleen Eagle’s work digitized and she writes for MIRA if I recall correctly.
    3. A place to store cc info so that when I can make purchases faster.
    4. Bundles are great but I’d like individual files as well
    5. Excerpts of books, often I have to go to Amazon to read them
    6. It bears repeating AGAIN, make all BACKLISTS available in e-format

    I hope to see some changes you all mentioned actually implemented. Last but not least, I don’t like that teaser at the end of your post. [g] I must google. Later.

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  8. Teddypig
    Aug 10, 2008 @ 09:35:39

    I hate DRM! Hate hate hate it.

    BUT… If you are using it then make sure you support all the formats of DRM so as to make sure all your potential customers are happy.

    The best bet till one DRM is decided on or none at all is to support all of them. Which is work but that’s just the way the game has to be played right now.

    Plus using the eReader or Fictionwise’s proprietary eReader application is not the best solution for supporting iPhone.

    Keep in mind that Adobe will have their Secured PDF reader coming out also. So make sure if your are trying to gain the iPhone market to be sure you support all the formats going on there too. Adobe’s solution will provide for better things like sizable fonts and re-flowing text in the docs.

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  9. Karen Templeton
    Aug 10, 2008 @ 10:04:57

    Just two things (in reply to the posts, not aimed at Har :))

    1. There’s an issue of Har’s e-book price/royalty rate that could severely impact authors’ income should ebook prices go down, current royalty rates stay the same and ebook sales take off. This needs to be worked out so both readers AND authors get a fair shake.

    2. There are excerpts available for every front list book on the eHar site — but currently you have to look up the print version to read them. Agree, would make sense to have them on the ebook area, too.

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  10. Sayuri
    Aug 10, 2008 @ 11:55:26

    I’d love to see DRM free but I’m not holding my breath.

    There are two points everyone’s made that I’d like to put my vote behind and those are the backlist and the subcription

    I’d love for all backlist titles to be digitized. I can’t tell you how many times I have read a title, discovered it’s part of a series, and then couldn’t read the rest because it’s not part of the e-book catalogue. Rhonda Nelson is a particular example of that, and Jessica Bird. Plus it’s harder to glom authors.

    Also, the subscription. I’d love a mix and match subscription because sometimes you jiust don’t like all six of the Blazes, or the SSE or Harequin Presents. It would be really nice to be able to look at each months offering and then download what tickles your fancy. I am thinking about dropping my Blaze subscription for this reason.

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  11. Robin
    Aug 10, 2008 @ 12:33:53

    As a Mac user, and therefore someone who prefers eReader, I often pass up buying ebooks at Harlequin because I can only read them on my Mac (as opposed to my Treo) in Adobe or eReader. And while straight PDF isn’t bad, the Adobe Digital versions of books can be quirky, to put it mildly. So I would love to see that issue addressed.

    Also, I agree with the suggestion to digitize the backlist. Jane and I have talked many, many times about how we wish we could just download author X’s backlist after reading a current release. And seriously, we book readers can be VERY impulsive, purchasing many backlist books at a time while still feeling that lovely afterglow from a particularly satisfying book.

    Also, how about a subscription and bundle approach that actually lets the reader choose the books they want. I generally avoid the existing bundles because, like a whole CD, there are books I just don’t want and I am not convinced by the price break to purchase anyway. But if I could put together my own bundle from a certain selection of books . . . well, I’d probably be buying a lot of bundles (but preferably not in Adobe or Mobipocket).

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  12. Mary Winter
    Aug 10, 2008 @ 14:26:48

    I’d like to echo the price point issue. Yes, there are royalty rates issues that definately need addressing, but I can usually get the print book for a smidge more than the electronic version (with the discounts, plus there’s Free Book Friday on the print side), so I’m going to go print.

    And, I’d like to see ebooks and print sold side by side. Let the reader choose — ebook or print — right on the same page. I don’t like flipping between the ebook site and the print side, so I just stay on the print side.

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  13. Miki
    Aug 10, 2008 @ 15:36:28

    1. Yes! to the backlist. How about the rest of the Athena Force books?! Series 1 and 3 are in their entirety, but series 2 only has the first of six books. What’s up with that?!

    2. Why can’t I get eReader format on eHarlequin?

    3. Put the back-cover blurb inside the ebook, either first thing, or second, right after the cover. Sometimes (okay, always) I buy more books than I can read. So sometimes I’m coming back to a book years after I bought it. It would be nice to have that blurb right at the front of the book to remind me what the basic storyline is.

    4. For those who absolutely must have EVERY story in a series, be sure to release the introductory anthologies (or release the stories as individual “shorts”) as well as the series books. And what about the MIRA single titles that are part of the series?

    5. Does eHarlequin have a “bookshelf” feature? I only buy at Fictionwise, eReader, or BooksOnBoard, partly because of the bookshelf feature. (Plus, I can’t get eReader format at eHarlequin, as mentioned in #2). As a serious gadget geek, I would love the ability to redownload a book in a different format – even if it is infected with DRM – whenever I buy some new toy. If Fictionwise/BoB/eReader can’t do that because of publisher restrictions, eHarlequin, being the publisher could! Trust your customers!

    6. Yes, it would be nice to have separate downloads for each book in the ebook bundles! Not absolutely necessary, but nice.

    7. Have the Harlequin folks talked to the folks at Baen? If they’re too fearful to do away with DRM entirely, what about releasing the books without DRM after the books have been available for x-amount of time (a year? 6 months?) Of course, if I bought the books with DRM, I would like to be able to download those DRM-less books for free, when they became available.

    8. Offer the first book in a longer series as a free download to entice readers to buy the rest of them. (This probably wouldn’t be very cost-efficient for a 3-book series, but it probably would work for the multi-author series of 6- or 12-books.) Again, if not immediately, do it after the last of the books series has been released to entice the people who wouldn’t have bought it the first time around.

    9. With each newsletter, offer a link to a PDF containing covers and descriptions of each series’ new books each month. (Or separate PDFs for each series). I love shopping at Fictionwise, but I miss more books on the first pass because all I see is the title and author. I “pre-release” shopping list that I could download in a single chunk (rather than having to navigate between the different lines in eHarlequin, then click on each book) would make me buy more books.

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  14. Elly Soar
    Aug 10, 2008 @ 16:16:58

    I agree they need to make excerpts available – right now whenever I shop the ebook store, I have their regular book store open too and read the excerpt there. Soo, if there is a reason they don’t want excerpts available to ebook purchasers they should know their strategy isn’t working… If there isn’t a reason then it’s just crazy not to have the excerpts there.

    My comments mainly revolve around the e-books themselves:

    I want the book numbers visible on the ebook covers – you know like (HP) 2567 for example. Why do real books have it but not e-books?

    More importantly, I want the teaser page back! I’ve noticed they also seem to be getting rid of this on print books in favor of more advertising (promoting the other books out that month or in the series or whatever), but in the e-book we don’t even get that, it just goes right to a table of contents and the content itself.

    The ebook should have all the same features as a real book – I even want the inside back cover page where they list all the other books in that series out that month! (You may think I’m kidding but I love these one sentence summaries and find them a fun way to pick out my next purchase.)

    But the teaser page is most important to me – it helps me pick what book I want to read once I already own it, and in bookstores it helps me pick which book to buy. It provides a taste of the book plot and author style and really entices you to pick it up.

    In fact, given that most excerpts available in the regular Harlequin bookstore (not e-bookstore) are just of the first pages where the characters haven’t even met sometimes, I would propose having the teaser page as the excerpt available on the e-bookstore. Should make Harlequin happy, as they aren’t giving away too much content for free – and should make us readers happy too as we’d have some idea of the author’s style and the book’s content before we buy, without having to dig around the internet (sometimes leaving the ebookstore altogether and potentially forgetting to come back to purchase!).

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  15. Laura Vivanco
    Aug 10, 2008 @ 16:58:39

    Elly, re the teaser pages and the excerpts that are part of the first chapter, I’ve been really impressed by what the newly updated Mills & Boon website’s got. They’ve just started putting up links which let you browse part of the book. Here’s an example. That gives you the front cover, the teaser page that usually appears at the front of the paper edition, and then everything else that would be in the ebook or the paper version, up to the end of the first chapter. If you use the skip to the end button at the top of the page, it takes you right to the back cover, where there’s the summary/blurb.

    As I said, this is very new at M&B (and they don’t sell ebooks at all yet), but it really does give me the feeling of browsing in a bookshop, and obviously if Harlequin Mills & Boon can give readers an excerpt which includes all of this, so can eHarlequin.

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  16. Jody W.
    Aug 10, 2008 @ 21:20:23

    I am almost glad they have such stiff DRM. It saves me a lot of money because I would buy SO MANY H/S BOOKS if it were possible to transfer them to my ancient PDA! I bought some of the PDFs when they first started doing this and was hugely disappointed to learn I would be tied to my laptop to read them, which I don’t like to do. Needless to say, they are still unread, but in the interim I’ve read a ton of other publisher’s books on my PDA.

    I think offering some free stuff like Baen or even a monthly tasty like Tor and having excerpts easy to get to from the ebook page would be great. I didn’t even think of that mix n match subscription idea until it was mentioned here, but that’s pretty awesome.

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  17. Nicole
    Aug 10, 2008 @ 21:50:18

    Excerpts would be great. I mean, they could easily just link to the print’s excerpt. No DRM would be great. And a bookshelf feature where I could download different versions. Ebook readers change and I don’t want to be stuck with books that don’t work.

    And yes, more of the backlist. Like some of Kasey Michaels’ Regencies. I see them in the UBS and grab them, but I’d love to have them as ebooks instead. I just don’t have the shelf space.

    I know the backlist for harlequin is huge, but why not at least go with the authors that have been published in the last year or so. We’d love to have the previous books of authors we’ve recently discovered.

    Or have an online vote for which authors people would most like to have the backlists of, to at least start.

    Yes, looking at Baen would be great. I love how they offer the first book in many series for free.

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  18. Collette
    Aug 10, 2008 @ 22:08:21

    I’m jumping on the backlist bandwagon. It would be really great to find an author then be able to get the entire backlist.

    And wait until October? Yikes. I just bought a Sony Reader but I still have 12 more days to return it…will your article be out early next week? I’ll be anxiously awaiting it! ;-)

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  19. Robin
    Aug 11, 2008 @ 00:01:20

    And, I'd like to see ebooks and print sold side by side. Let the reader choose -’ ebook or print -’ right on the same page. I don't like flipping between the ebook site and the print side, so I just stay on the print side.

    YES YES YES!

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  20. Wandering Chopsticks
    Aug 11, 2008 @ 00:42:00

    I read ebooks on my laptop and prefer Adobe PDF files. Can’t afford a reader. And with so many multiple formats, this works best for me.

    I bought one of Jessica Bird’s books (Can’t remember the name) after a review on Dear Author. The review’s excerpt was good, and it was late, and I wanted to read the book right away. Unfortunately, I hated, absolutely hated Harlequin’s ebook format. It went and downloaded my entire ebook folder onto its library, instead of just the Harlequin book. We’re talking literally hundreds of ebooks. And for some reason, it didn’t save it under the author’s name, followed by title, as I save and stored it in my files. It was a pain to find the Harlequin book I bought amidst all my other ebooks because the files were all over the place. The format and print was too small since it was sized for a reader and not like a normal PDF file that I can read large on my laptop. The file was just impossible to find and uncomfortable to read. I felt like I wasted my money and should have just waited until the next day and bought the book in paperback. Also, I bought Sarah McCarty’s Spice short for 99 cents. I normally love Sarah’s books, but that brief was way too brief and even though it was 99 cents, I felt completely ripped off.

    Anyway, so yeah. Hate Harlequin’s ebook format. Will never buy their ebooks again. Didn’t even bother downloading the free ebooks when they were giving them out simply because I had such a bad experience the first time.

    Make their ebooks like Simon and Schuster’s. PDF files are large enough to read comfortably on my laptop. When I download the book, it’s just the one file, not an entire new Adobe PDF library that affects all the rest of my ebooks too.

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  21. Jayne
    Aug 11, 2008 @ 07:27:46

    Backlists and access to M&B books as ebooks.

    More formats than presently offered.

    I’ve also gone to the website looking to buy a particular book and typed in the authors name and/or the title in the search function and gotten a page to the effect of “sorry, nothing found.” But when I tried under a particular line (ie Superromance or Blaze), it was there.

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  22. MoJo
    Aug 11, 2008 @ 07:50:36

    I've also gone to the website looking to buy a particular book and typed in the authors name and/or the title in the search function and gotten a page to the effect of “sorry, nothing found.” But when I tried under a particular line (ie Superromance or Blaze), it was there.

    I had this problem when I was trying to buy Catch of the Day. I had to come back here to get the link and paste it in directly. Very annoying. The whole buying experience sucked and because of it, they lost about $35 in impulse purchases because I had to keep starting over and got tired.

    On the other hand, almost every other e-publisher’s ebook buying experience is nearly as bad, and fictionwise.com is just too busy/cluttered for my eyeballs. I like booksonboard.com and diesel-ebooks.com for their easy-peasy buying experience. (Also, with diesel-ebooks.com, I love the option to buy a bundle of similarly themed books, even though I haven’t splurged yet.)

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  23. Malle
    Aug 11, 2008 @ 11:14:54

    Thanks all for your suggestions and feedback so far. Please keep them coming! I will come back (after the last of my vacation) to answer what I can!

    Malle (Harlequin’s Digital Team)

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  24. kerry
    Aug 11, 2008 @ 11:18:33

    All stuff that other people have said, but please – make older books available. More formats supported, and DRM free, please!

    Edited to add:

    I would love to buy books directly from e-harlequin, but end up buying from ereader or fictionwise because my formats aren’t available on e-harlequin. Love the extra features of the e-harlequin web site but am disappointed that I can’t buy my formats from there.

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  25. Phyl
    Aug 11, 2008 @ 12:51:57

    I buy almost all of my ebooks from Fictionwise because my club membership offers a slightly deeper discount and I can earn Micropay money for future purchases. Yet at least half of the books I buy are Harlequin books. If Harlequin offered incentives that met or exceeded those at Fictionwise, I’d buy direct.

    I can say “Me too!” to most of what’s been said above. But I’ll especially mention that I’d like the ability to store my bundled books unbundled. And I love, love, love Jane’s idea for an annual subscription that would let me pick X number of books each month from whichever lines I want.

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  26. Victoria Janssen
    Aug 11, 2008 @ 14:29:13

    I had a difficult experience with the PDF reader–I bought/downloaded on one computer and wanted to read it on my laptop, which has no internet connection (on purpose, because I normally use it only for writing). I couldn’t do it–some sort of proprietary cookie prevented me, and I didn’t want to hook up my laptop to the internet just for that one purpose. I still haven’t read the stories.

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  27. MoJo
    Aug 11, 2008 @ 18:06:06

    Just coming back to say that I got a really nice email from Harlequin today about my gripes, and that I’m really, seriously satisfied and impressed.

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  28. Lindsey
    Aug 12, 2008 @ 15:39:36

    Agreed on more backlist, and would love for M&B to have ebooks – there are so many titles I’m interested in that don’t have US release dates, and I can’t quite justify the expense of shipping.

    Also, is there a way to purchase an ebook for someone else, or send someone a voucher for a specific ebook? We have lots of Harlequin authors visit our blog, and I like to give away copies of their books as prizes – it would be so much more convenient and cost-effective if I could be sending ebook prizes instead.

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  29. Miki
    Aug 14, 2008 @ 22:43:39

    More importantly, I want the teaser page back! I've noticed they also seem to be getting rid of this on print books in favor of more advertising (promoting the other books out that month or in the series or whatever), but in the e-book we don't even get that, it just goes right to a table of contents and the content itself.

    I just bought a Harlequin ebook this month that has a teaser “page” right after the cover and title pages.

    I know with ebooks, the cover isn’t as likely to be looked at once the book is being read, but I wish they’d use higher quality pictures. Usually, the pictures are so highly pixelated that they’re hardly worth looking at.

    On a side note, when I first started reading ebooks, it was on my PDA. I remember reading a book that I’d gotten a good look at the cover somewhere, and I hit one of those passages where you can tell the artist obviously hasn’t read the book. (You know, hero is blond, but the picture has dark brown hair…)

    Anyway, without thinking, I turned the PDA around to see the back so I could look at the picture…of course, realizing in that same half-second that I wasn’t reading a print book! ;-)

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  30. Miki
    Sep 13, 2008 @ 12:32:07

    So, Jane, did you ever hear if anything came out of this? Did they find any of our suggestions feasible?

    ReplyReply

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