Comments on: The trials and tribulations of buying ebooks http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/ Romance, Historical, Contemporary, Paranormal, Young Adult, Book reviews, industry news, and commentary from a reader's point of view Sat, 26 May 2012 06:52:31 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Jayne http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-1160 Jayne Sun, 04 Jun 2006 23:54:23 +0000 http://dearauthor.com/wordpress/?p=137#comment-1160 There are publishers I've had consitent problems buying from and others that have never given me any problems. Triskelion has consistently given me problems. And each book I've bought from them has had editing problems. After I wrote this post and the other about Triskelion, I've gotten off site emails from other readers telling me the same thing. Yes, I've seen mistakes from other lines but the biggest problem was the weird font changes in one book. Another person emailed me an example from a book she had purchased from Triskelion and it was even worse than in mine. Keep in mind that these font changes just appeared then disappeared out of nowhere and had nothing to do with the story. Her book also had strange paragraph breaks. I would still like to try some of the Triskelion stories I've read blurbs for and if I could buy them from another site (such as Fictionwise), I'd do that. I try to buy from the original publisher so that the author gets the most royalties but in some cases, I'll go straight to Fictionwise to save myself hassle and headache. I'm glad to hear that they are working on the authors page since this is generally how I look for books when going to a publisher's website. Thanks for stopping by and letting us know that. ;) There are publishers I’ve had consitent problems buying from and others that have never given me any problems. Triskelion has consistently given me problems. And each book I’ve bought from them has had editing problems. After I wrote this post and the other about Triskelion, I’ve gotten off site emails from other readers telling me the same thing. Yes, I’ve seen mistakes from other lines but the biggest problem was the weird font changes in one book. Another person emailed me an example from a book she had purchased from Triskelion and it was even worse than in mine. Keep in mind that these font changes just appeared then disappeared out of nowhere and had nothing to do with the story. Her book also had strange paragraph breaks.

I would still like to try some of the Triskelion stories I’ve read blurbs for and if I could buy them from another site (such as Fictionwise), I’d do that. I try to buy from the original publisher so that the author gets the most royalties but in some cases, I’ll go straight to Fictionwise to save myself hassle and headache.

I’m glad to hear that they are working on the authors page since this is generally how I look for books when going to a publisher’s website. Thanks for stopping by and letting us know that. ;)

]]> By: Lynne Connolly http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-1154 Lynne Connolly Sun, 04 Jun 2006 20:02:03 +0000 http://dearauthor.com/wordpress/?p=137#comment-1154 When I look for a new publisher, I go through the whole process to make sure the buying etc works for me. Triskelion did, and this was the old site which was much more difficult to navigate. So this weekend, I did it for the new site. Neither time did I have any problem that wasn't of my own making. I typed my email in wrong, but once I contacted Triskelion about the problem, it was corrected in 15 minutes. I really wanted to come across some problems, because I wanted to know what people have reported to me. Well I didn't. But I have looked into it, and it seems that people who have the most problems are on AOL or who run Norton as their antivirus. Norton's problems are increasing daily. I had to junk it because it slowed my system down to a crawl and denied me access to numerous websites. AOL users seem to get on fine if they run through the buying process again. The Triskelion site is highly secure, so you won't have your credit card or your purchase stolen, and for me it was much easier than some other sites, notably Amazon, which I'm always having problems with. Also, some ISP's are worse than others at arbitrarily banning whole sites. My ISP recently decided to block all yahoo mail, but forgot to tell us, its customers. If you're having a lot of problems with many sites, the problem might not be with the site. Triskelion is in business to sell books, and the management appreciate letters helping them to improve their site and the process. People asked for author pages, so - they're being worked on (Triskelion has 80 some authors on its books, so they're taking a bit of time). If there's anything else the company can do to help, I'm sure it would be only too glad to do so. Keep reading! When I look for a new publisher, I go through the whole process to make sure the buying etc works for me. Triskelion did, and this was the old site which was much more difficult to navigate.
So this weekend, I did it for the new site. Neither time did I have any problem that wasn’t of my own making. I typed my email in wrong, but once I contacted Triskelion about the problem, it was corrected in 15 minutes.
I really wanted to come across some problems, because I wanted to know what people have reported to me.
Well I didn’t. But I have looked into it, and it seems that people who have the most problems are on AOL or who run Norton as their antivirus. Norton’s problems are increasing daily. I had to junk it because it slowed my system down to a crawl and denied me access to numerous websites. AOL users seem to get on fine if they run through the buying process again.
The Triskelion site is highly secure, so you won’t have your credit card or your purchase stolen, and for me it was much easier than some other sites, notably Amazon, which I’m always having problems with.
Also, some ISP’s are worse than others at arbitrarily banning whole sites. My ISP recently decided to block all yahoo mail, but forgot to tell us, its customers.
If you’re having a lot of problems with many sites, the problem might not be with the site.
Triskelion is in business to sell books, and the management appreciate letters helping them to improve their site and the process. People asked for author pages, so – they’re being worked on (Triskelion has 80 some authors on its books, so they’re taking a bit of time). If there’s anything else the company can do to help, I’m sure it would be only too glad to do so.
Keep reading!

]]> By: Dear Author.Com »Blog Archive » Tsk, tsk Triskelion http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-600 Dear Author.Com »Blog Archive » Tsk, tsk Triskelion Sat, 13 May 2006 02:35:09 +0000 http://dearauthor.com/wordpress/?p=137#comment-600 [...] Earlier I wrote about the bad experience I had buying 2 ebooks from you. Now I’m sorry to say but the reading experience for one of them has been less than wonderful and it’s not due to the author’s voice or style. It’s due to your poor editing. [...] [...] Earlier I wrote about the bad experience I had buying 2 ebooks from you. Now I’m sorry to say but the reading experience for one of them has been less than wonderful and it’s not due to the author’s voice or style. It’s due to your poor editing. [...]

]]> By: Jayne http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-348 Jayne Fri, 28 Apr 2006 16:36:11 +0000 http://dearauthor.com/wordpress/?p=137#comment-348 Crissy, thanks for explaining what went wrong with my downloads. I do hope that things smooth out as Samhain appears to have quite a few interesting books in its lineup. Crissy, thanks for explaining what went wrong with my downloads. I do hope that things smooth out as Samhain appears to have quite a few interesting books in its lineup.

]]> By: Jayne http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-347 Jayne Fri, 28 Apr 2006 16:34:58 +0000 http://dearauthor.com/wordpress/?p=137#comment-347 Karen you reminded me of another little problem I had with my order. Triskelion gave me 7 points with my first purchase which, I understand from reading their FAQ section, is worth 70 cents off another book. So, when I was buying book number two, I applied all 7 points towards its purchase price, only to be told that I'd exceeded my points. Huh? I did manage to use 6 points during that transaction but I still don't understand why if they gave me the points in the first place, they didn't let my use them all. Karen you reminded me of another little problem I had with my order. Triskelion gave me 7 points with my first purchase which, I understand from reading their FAQ section, is worth 70 cents off another book. So, when I was buying book number two, I applied all 7 points towards its purchase price, only to be told that I’d exceeded my points. Huh?

I did manage to use 6 points during that transaction but I still don’t understand why if they gave me the points in the first place, they didn’t let my use them all.

]]> By: Karen Scott http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-346 Karen Scott Fri, 28 Apr 2006 16:16:21 +0000 http://dearauthor.com/wordpress/?p=137#comment-346 I no longer buy books at Triskelion for this very reason. I sent them an e-mail absolutely ages ago, complaining about how user unfriendly their website is, when it comes buying. I didn't hear anything back. I recall telling them that I felt they must lose out on a lot of sales due to their crap system, but I guess they don't give a rats arse. As for LiquidSilver, I can't remember the last time I bought anything from there either, although their books usually aren't bad. I no longer buy books at Triskelion for this very reason. I sent them an e-mail absolutely ages ago, complaining about how user unfriendly their website is, when it comes buying. I didn’t hear anything back. I recall telling them that I felt they must lose out on a lot of sales due to their crap system, but I guess they don’t give a rats arse.

As for LiquidSilver, I can’t remember the last time I bought anything from there either, although their books usually aren’t bad.

]]> By: Jayne http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-345 Jayne Fri, 28 Apr 2006 15:25:27 +0000 http://dearauthor.com/wordpress/?p=137#comment-345 Triskelion has now issued me a credit for the double charge so my little world is right once again. So, now that all that is taken care of, on to reading more books! Triskelion has now issued me a credit for the double charge so my little world is right once again.

So, now that all that is taken care of, on to reading more books!

]]> By: Crissy http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-342 Crissy Fri, 28 Apr 2006 14:52:57 +0000 http://dearauthor.com/wordpress/?p=137#comment-342 Jayne, Our most sincere apologies to you and all of our customers. Since www.mybookstoreandmore.com was switched to a faster server, it's cart has been playing hide-and-seek with the links. We have been diligently working with the programmers to find out why, with little luck. We are now starting the process of finding a new cart and migrating over to it. I hope you'll give us another try when we get this bump-in-the-road settled. :) Crissy www.samhainpublishing.com www.mybookstoreandmore.com Jayne,

Our most sincere apologies to you and all of our customers. Since http://www.mybookstoreandmore.com was switched to a faster server, it’s cart has been playing hide-and-seek with the links. We have been diligently working with the programmers to find out why, with little luck. We are now starting the process of finding a new cart and migrating over to it.

I hope you’ll give us another try when we get this bump-in-the-road settled. :)

Crissy
http://www.samhainpublishing.com
http://www.mybookstoreandmore.com

]]> By: Jayne http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-341 Jayne Fri, 28 Apr 2006 14:49:31 +0000 http://dearauthor.com/wordpress/?p=137#comment-341 OK, Triskelion is now slowly responding to my complaints and has sent me another dl key in response to my complaint last night. I'm still waiting to get the charges cleared up. The service person states that AOL is notorious for deleting Triskelion's email to customers before they (the customers) ever get it. Has anyone else found this to be true? OK, Triskelion is now slowly responding to my complaints and has sent me another dl key in response to my complaint last night. I’m still waiting to get the charges cleared up.

The service person states that AOL is notorious for deleting Triskelion’s email to customers before they (the customers) ever get it.

Has anyone else found this to be true?

]]> By: Jayne http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-340 Jayne Fri, 28 Apr 2006 13:16:58 +0000 http://dearauthor.com/wordpress/?p=137#comment-340 Nicole, Triskelion is the only ebook company that I've had to wait to get the dl key. Most others let me dl immediately from the site or in the case of Amber Quill, have sent the key within minutes of the purchase going through. This added to a hard to navigate site make me very wary of purchasing from them again. And that's only going to be an option if the fools get my charges straightened out pronto. Nicole, Triskelion is the only ebook company that I’ve had to wait to get the dl key. Most others let me dl immediately from the site or in the case of Amber Quill, have sent the key within minutes of the purchase going through.

This added to a hard to navigate site make me very wary of purchasing from them again. And that’s only going to be an option if the fools get my charges straightened out pronto.

]]> By: Jayne http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-339 Jayne Fri, 28 Apr 2006 13:13:52 +0000 http://dearauthor.com/wordpress/?p=137#comment-339 Yes, Jane and I were quite upset last night. I will say, to their credit, that Liquid Si(l)ver quickly responded to my distress email and I got the book downloaded soon after that. I finally got the dl key for my second (and perhaps last) Triskelion book this morning. Well over 10 hours after I made the purchase. And to rub salt in the wound, they've stated that my credit card has been charged for the purchase. The same cc that they declined and forced me to use paypal to purchase the book. I have fired off a very upset email to their customer service people. Yes, Jane and I were quite upset last night. I will say, to their credit, that Liquid Si(l)ver quickly responded to my distress email and I got the book downloaded soon after that.

I finally got the dl key for my second (and perhaps last) Triskelion book this morning. Well over 10 hours after I made the purchase. And to rub salt in the wound, they’ve stated that my credit card has been charged for the purchase. The same cc that they declined and forced me to use paypal to purchase the book. I have fired off a very upset email to their customer service people.

]]> By: Maili http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-337 Maili Fri, 28 Apr 2006 13:07:23 +0000 http://dearauthor.com/wordpress/?p=137#comment-337 P.S. Sorry, yeah, I agree EC is the easiest to handle when comes to buying ebooks. I never tried Ebookwise [sp?] or similar. How was it, does anyone know? P.S. Sorry, yeah, I agree EC is the easiest to handle when comes to buying ebooks. I never tried Ebookwise [sp?] or similar. How was it, does anyone know?

]]> By: Maili http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-336 Maili Fri, 28 Apr 2006 13:06:21 +0000 http://dearauthor.com/wordpress/?p=137#comment-336 You poor mite, Jayne! Thank you for sharing your pain. I feel it. You poor mite, Jayne! Thank you for sharing your pain. I feel it.

]]> By: Nicole http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-334 Nicole Fri, 28 Apr 2006 12:32:39 +0000 http://dearauthor.com/wordpress/?p=137#comment-334 Gah, I hate that. I wish all of them gave you the download link immediately like Cerridwen and Ellora's Cave. It makes things MUCH easier. Email is touchy. Well, as a Firefox user, I had MUCHO trouble at Triskelion since you can't see the bar across the page to browse. Gah, I hate that. I wish all of them gave you the download link immediately like Cerridwen and Ellora’s Cave. It makes things MUCH easier. Email is touchy.

Well, as a Firefox user, I had MUCHO trouble at Triskelion since you can’t see the bar across the page to browse.

]]> By: Dear Author.Com » And the winners are . . . http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-332 Dear Author.Com » And the winners are . . . Fri, 28 Apr 2006 11:42:17 +0000 http://dearauthor.com/wordpress/?p=137#comment-332 [...] Jayne and I both had problems getting our books from Liquid Silver. I was initially very impressed by Liquid Silver or Siver, however it is spelled, because of the nice, very professional covers. But when you can’t download your book after several hours, you start to panic and exchange profanity laced emails with your blog partner. In a word of defense for Liquid Silver, I did get a help desk response and workable link at midnight which is pretty impressive. [...] [...] Jayne and I both had problems getting our books from Liquid Silver. I was initially very impressed by Liquid Silver or Siver, however it is spelled, because of the nice, very professional covers. But when you can’t download your book after several hours, you start to panic and exchange profanity laced emails with your blog partner. In a word of defense for Liquid Silver, I did get a help desk response and workable link at midnight which is pretty impressive. [...]

]]> By: Jayne http://dearauthor.com/ebooks/the-trials-and-tribulations-of-buying-ebooks/#comment-331 Jayne Fri, 28 Apr 2006 10:01:38 +0000 http://dearauthor.com/wordpress/?p=137#comment-331 Update: I finally got the Liquid Siver dl but eight hours later am still waiting for the download key for the second Triskelion purchase. I've never had problems like these buying ebooks before. Did I just hit a bad bunch all at one time? Have readers had problems with these companies? Was the moon full? What? Update: I finally got the Liquid Siver dl but eight hours later am still waiting for the download key for the second Triskelion purchase. I’ve never had problems like these buying ebooks before.

Did I just hit a bad bunch all at one time? Have readers had problems with these companies? Was the moon full? What?

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